Do You Have a WMS Vendor—Or a Real Partner?

If you can’t text your solution provider when things go sideways… do you really have a partner?

In the world of warehouse management systems and supply chain tech, the personal touch is often the first thing to disappear.

It starts small: a support ticket here, a faceless chat there. Before you know it, you're navigating layers of bureaucracy just to get a straightforward answer.

Ask yourself:

• Does your WMS provider truly understand your business constraints?
• Do you know your rep’s name—or just their ticketing portal?
• Do they anticipate your busy seasons, or do you have to start from square one every time you need help?

If you're stuck emailing a generic support inbox or waiting days for a response to your ticket, it might be time to ask a bigger question:

Are you a valued customer… or just another number?

At EVS, we don’t have 10,000 customers—and we like it that way.

We’re not chasing volume—we’re focused on value. Because then we get to:

• Build real relationships with our clients
• Adapt to the nuances of your operations
• Deliver warehouse software that works your way

Our customers know us, talk to each other, and we all grow together. And when things go sideways, you don’t open a ticket—you text someone who already knows your operations.

So here’s the real question:

Are you ready to stop settling for “good enough”? Let’s talk.

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Tired of being just another support ticket? Let’s change that.

Connect with us to see what real WMS partnership looks like >

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