Do You Have a WMS Vendor—Or a Real Partner?

If you can’t text your solution provider when things go sideways… do you really have a partner?
In the world of warehouse management systems and supply chain tech, the personal touch is often the first thing to disappear.
It starts small: a support ticket here, a faceless chat there. Before you know it, you're navigating layers of bureaucracy just to get a straightforward answer.
Ask yourself:
- Does your WMS provider truly understand your business constraints?
- Do you know your rep’s name—or just their ticketing portal?
- Do they anticipate your busy seasons, or do you have to start from square one every time you need help?
If you're stuck emailing a generic support inbox or waiting days for a response to your ticket, it might be time to ask a bigger question:
Are you a valued customer… or just another number?
At EVS, we don’t have 10,000 customers—and we like it that way.
We’re not chasing volume—we’re focused on value. Because then we get to:
- Build real relationships with our clients
- Adapt to the nuances of your operations
- Deliver warehouse software that works your way
Our customers know us, talk to each other, and we all grow together. And when things go sideways, you don’t open a ticket—you text someone who already knows your operations.
So here’s the real question:
Are you ready to stop settling for “good enough”? Let’s talk.

Tired of being just another support ticket? Let’s change that.
Connect with us to see what real WMS partnership looks like >